Introduction
At eJANGA, we prioritize the confidentiality, integrity, and security of your data. This Privacy Policy is designed to provide transparency about the personal information we collect, how we use it, and the measures we take to protect it. By using our services, you consent to the collection and use of your information in accordance with this policy.
Information We Collect
We collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, school name, and address.
- Account Information: Username, password, and other details provided during the account registration process.
- Usage Data: Information related to how you use the platform, including the features you access, frequency of use, and error logs.
- Payment Information: Credit card details and billing information for processing subscription fees. We use secure payment processors to handle transactions.
- Cookies and Tracking Technologies: We use cookies to enhance your experience on our site by remembering preferences, and session data, and providing personalized features.
How We Use Your Information
The data we collect is used for the following purposes:
- To Provide and Improve Our Services: We use your information to maintain and enhance our platform, ensuring it meets your needs and provides you with a seamless experience.
- Customer Support: To respond to your inquiries, resolve issues, and improve customer service.
- Communication: To send important updates regarding your account, product improvements, educational tips, and promotional content (which you can opt-out of at any time).
- Security: To monitor and ensure the safety of our platform, preventing unauthorized access, fraud, and data breaches.
Data Security
We employ a variety of physical, technical, and administrative security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and regular security audits. While we take all reasonable precautions, we cannot guarantee absolute security due to the inherent risks of online data transmission.
Your Rights
You have the following rights in relation to your personal information:
- Access: You may request access to the personal data we hold about you.
- Correction: You can update or correct any inaccurate or incomplete data we hold.
- Deletion: You can request that we delete your personal information, subject to applicable laws and regulations.
- Opt-out: You can opt-out of marketing communications at any time by using the unsubscribe option in emails or contacting our support team.
Data Sharing and Disclosure
We do not sell, rent, or trade your data. We may share your data with trusted third-party service providers who assist in operating our platform or provide services on our behalf (e.g., payment processors, and cloud hosting providers). These third parties are bound by confidentiality agreements and are only permitted to use your data for the purposes we outline. We may also disclose your data if required to do so by law, to comply with legal obligations, or to protect our rights and interests.
International Data Transfers
If you are located outside of The Gambia, please be aware that your data may be transferred to and processed in countries where data protection laws may differ from those in your country. We will ensure that any such transfer complies with applicable data protection laws.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through a prominent notice on our platform. The updated policy will take effect immediately upon posting.